Frequently Asked Questions

Products & Freshness

Is your meat fresh or frozen?

All cuts are prepared fresh to order and cold-chain delivered. We don't hold frozen stock as standard.

How long will it keep once delivered?

Refrigerate immediately on arrival and use within the date on the pack, or freeze on the day of delivery for longer storage.

Is everything on the site halal?

Yes - every product we sell is 100% halal certified. See our Halal Certification page for details.

Can I see your certification?

Certificate details are on the Halal Certification page, linked in the footer of every page.

Do you deliver outside Manchester?

Yes - next-day delivery is available UK-wide. Same-day delivery is currently Manchester only.

What if I'm not in for delivery?

Our insulated packaging keeps orders cold for several hours - leave delivery instructions at checkout if you'd like it left in a safe place.

What payment methods do you accept?

Card payments including Visa, Mastercard, Apple Pay and Google Pay at checkout.

Can I order by WhatsApp?

Yes - message us on WhatsApp using the button on any page and we'll help you place your order.

What if something arrives wrong?

Contact us within 24 hours of delivery with your order number and we'll sort a replacement or refund. Full details on our Returns Policy page.