Returns Policy

Last updated 28 August 2026

Perishable Goods

Because our products are fresh, perishable food, we're unable to accept returns of correctly delivered orders once they've left our care. This doesn't affect your right to a replacement or refund for faulty, damaged or incorrect items.

Damaged or Incorrect Orders

If your order arrives damaged, incomplete, or different from what you ordered, contact us within 24 hours of delivery with your order number and, where possible, a photo. We'll arrange a replacement or a full refund.

Quality Issues

If a product doesn't meet the quality you'd expect once opened, let us know within 24 hours of delivery and we'll make it right.

How to Request a Return

Contact us via the Contact page or WhatsApp with your order number and a short description of the issue, and we'll take it from there.